Introduction
UGTA Balloon Operation & Maintenance, operating as Dubaiballoon.com, is committed to upholding the highest standards of personal privacy. This Privacy Policy ('Policy') outlines how we gather, utilize, and disclose your personal data when you use our services and access our website.
1. Information We Collect
When you book a hot air balloon ride with us or navigate our website, we may gather the following types of data:
- Personal Identification Information: Name, email address, phone number, etc.
- Transaction Information: Details about payments from and to you, as well as other details related to the products and services you have purchased from us.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2. How We Use Your Information
We use your data for the following purposes:
- To provide and maintain our services
- To inform you about changes to our services
- To provide customer support
- To gather analysis or valuable information to enhance our services
- To monitor the usage of our services
- To detect, prevent and address technical issues
3. Use of Meta Pixels, Google Analytics and Tracking Software
We utilize Meta pixels, Google Analytics, and tracking software to understand our users' interaction with our website, refine our marketing efforts, and carry out retargeting campaigns. This data helps us personalize our advertisements, monitor conversion rates, and target audiences on various online platforms.
4. Data Security
Your personal data's security is of paramount importance to us. We implement a variety of security measures, including secure servers and encryption, to safeguard your data from unauthorized access, use, loss, or destruction.
5. Disclosure of Your Information
Your personal information will not be shared with third parties for their direct marketing purposes without your explicit consent. We may, however, disclose your data to third-party service providers who perform services on our behalf, or when it's necessary to comply with legal obligations, protect our rights, property, or safety.
6. Your Rights
You hold the right to access, rectify, or erase your personal data. You can also object to our processing of your personal data. To exercise any of these rights, please get in touch with us using the contact details provided on our website.
7. Changes to Our Privacy Policy
Our Privacy Policy may undergo changes from time to time. Any such changes will be posted on this page, and, where appropriate, notified to you by email. We advise you to review this Privacy Policy periodically to stay informed about how we protect your data.
By using our services or visiting our website, you acknowledge that you have read and understood this Privacy Policy. For any questions related to this Privacy Policy, please contact us.